8. Security Management (Pre-requisite for Withdrawals)

Security options must be enabled before initiating withdrawals.

8.1. Go to Manage Account, then navigate to Security.

8.2. Enable Security Options: A minimum of one option is mandatory.     

    8.2.1. Phone Verification: Sends an OTP to your phone number.    

    8.2.2. Email Verification: Sends an OTP to your registered email.     

    8.2.3. 2FA Google Authenticator: Requires copying a key and scanning a QR code using the Google Authenticator app on a mobile device.

8.3. Withdrawal Requirement: These selected verification options will be requested when performing any withdrawal.

The single most logical next step is to detail the administrative rejection process, which is necessary for comprehensive account management.

Would you like to know what happens if an administrator rejects the KYC/KB status and what the customer sees?